I help people and companies keep up with change.
AI learning strategist and builder. I design the strategy, then build the working system: the learning program, the help center, the AI tools that keep it current.
AI changed the work. Most people are still learning the old way.
Teams get a new AI tool, a long course, and a good intention. By Friday they're back to how they worked before.
The tool wasn't the problem. Nobody showed people how it fits their actual job, and nobody kept the knowledge underneath it current.
Four kinds of work. Each one links to the proof.
AI adoption & fluency
Hands-on labs built on people's actual work, AI champions, short playbooks, and a measure of time saved, not hours trained.
See AI adoption work →Learning strategy & leadership
Learning functions, academies and leadership pipelines, built from scratch and built to scale.
See learning work →Knowledge that stays current
Help centers and knowledge bases with a lifecycle, so the answer is right for people and for the AI reading it.
See knowledge work → My point of view →Change that sticks
System and AI rollouts where people actually adopt the new way of working, not just attend the launch.
See change work →Things I made with my own hands.
replit.com/help
Replit's help center. I designed it, built it and shipped it, backend included. It rebuilds every night from a maintained source that people review before changes go out. Go look at it.
How it works →An LMS in three weeks
A working beta in three weeks. It now runs support onboarding.
See the case →sixsecondresume.com
An AI resume product I built and launched. An independent truth check flags claims the resume can't support: the AI drafts, the person decides what's true.
See the case →Three outcomes worth inspecting.
A help center that rebuilds itself every night
About 2% of Replit's docs, and the most-cited source across searches.
Read the case → MicrosoftOffice Training Center
350 million monthly users answering their own questions instead of filing tickets.
Read the case → SC JohnsonAn SAP rollout people were ready for
Role-by-role capability mapping, training, and in-system help at go-live.
Read the case →
I do both.
Most people who understand learning can't build the systems. Most people who can build them don't understand how anyone learns. I do both.
I've been early to every wave: digital learning before it was a category, microlearning before it had a name, machine learning in content in 2018, and AI-native systems now. I still build the tools myself.
From people who worked with me.
You want an amazing change agent who can make big things happen? Hire Mark.
The best, most innovative, solutions-driven L&D leader I have worked with.
He not only understands the technical implications of any online project, but understands the business implications.
Small bet first.
Hiring for a role, or need help with a project? Either way, let's talk for 30 minutes. If I'm not the right fit, I'll tell you who is.